Green Acres Nursery & Supply is a Sacramento-local, family-owned business. They opened their first garden center in 2003. Each of their five garden centers has its own personality, offering many varieties of common plants as well as unique plants and products, sourcing from local vendors when possible. Green Acres has a committed staff of plant nerds who put priority of their customers. They even host several educational and family-fun events.
Green Acres wanted a new collection page and popup order form for their new line of sod products. The order form presented some difficulties and in the end we had to go beyond the initial scope to work on the cart and checkout pages as well in order for everything to work cohesively.
Green Acres wanted to start reselling a new line of sod products sourced from another company and two things were requested:
First, we had to design the popup order form to be user friendly and match the Green Acres theme. Then we developed both the template pages and order form side-by-side. The template pages were completed first without much issue. The order form, however, had some complications due to the complexities of its nature and the various features expected from it.
Some of the originally scoped features of the order form were changed or removed, others were created and then scraped. It was a balancing act between the complexity of features and intuitive user experience. For instance, the shipping calculation actually had to be removed from the form to avoid confusion for customers. Certain contents on the order form had to be made customizable. For sod installation, there were two types of installations, each with two sub-options that calculate and apply differently based on the product and quantity customer selected.
During the development process it became clear that we needed to also work on the cart and checkout pages. This was outside of the original scope of the project, so we worked with the client to adjust the project estimates and expectations.
After a couple rounds of revision and testing, we were able to verify that the customer experience process from collection page, product page, cart, and checkout all worked smoothly. Despite the challenges of the order form, keeping track of the various inputs and features, we managed to successfully develop a pop up order form for the sod products that fulfilled the client’s needs while remaining user friendly.
We pride ourselves on excellent customer service, but then again every company says that right?
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Working with Matt and BTown Web was a truly amazing experience. We were doing a complete redesign of our Shopify Plus store (healthcare-manager.com) and BTown Web helped us from start to finish.
We have more work to be done since we’ve been growing (in large part from BTown’s help) and we’re going to have help us with future custom features for our site. We highly recommend them.
The Btown team has been everything I hoped they would be: experts at Shopify, competent in web development overall, easy to work with, responsive, and just all around pros. I’d hire them again in a minute. In fact, I already have. I now work with them on an on-going basic.
There are not enough characters in this space to express the gratitude we have for Larry at Btownweb. He has become like a friend… In fact, just got off the phone and my husband said, “what a great help he has been to us [in such a short amount of time and at the spur of the moment]!” He has gone above and beyond and did everything we asked for and even noticed little details we hadn’t thought about for what our site could use. Thank you so much for your service and support…. We will DEFINITELY be back!
For more than half a year, I’ve worked directly with Andrew at Btown. Hands-down, Andrew has been an invaluable asset for our company. He’s extremely knowledgeable, work is top grade, and the turn-around is amazing. I would highly recommend Btown for UX and back-end work in Shopify.
BTownWeb’s strongest suit is that they are small, nimble, and agile. They are willing to work with you to develop the right solution for your business. They were very responsive from start to finish, even when a lot of hand-holding was necessary. They took responsibility for their work all the way through the end and was always available to solve issues.
I would definitely work with them again.
From the initial conversations to the final decision BTown Web was a cut above. They were low pressure, flexible and capable – a combination we find rare and enjoyable in a business relationship. They were also completely transparent both in their capabilities and in their input on our requests which always let us know exactly where things stood. It was just as you want a consultant experience to be, consistent, confident, capable and flexible.
In the end, they helped us get the site we wanted, and helped our team without reservation which is refreshing in an age where some want to keep the “magic” of web design to themselves.
The more I use SS the happier I am. Love the ease of sales reports info at my fingertips. I’ve never had that before. Plus today I had a order from Europe and the customs form was complete populated with the order content. Yay! I’ve been needing this in my life so very much but didn’t know it.
I also had some time to brows your articles on FB. Your passion for what you do is contagious and that’s such a compelling quality in a business owner. I feel really lucky that I opened your email that got me on board. I look forward to exploring my little micro businesses potential over time. I had no idea so much great stuff was out there in a non threatening accessible format, i.e. Shipstation and Mailchimp.
Domain Holdings Group has been working with Chad and his team (mainly Larry and Matt) for at least 3 years. It’s been a great pleasure working with them on several projects such as online marketing, web design, and database development. From helping us with our digital marketing strategy, building a website or a database, or to troubleshooting, BTownWeb has always provided us with great knowledge, professional manners, and quick turnaround time.
BTown Web is a lean, mean web developing machine. They’ve successfully completed several digital projects for us on-time, on-budget and have become a go-to web and SEO resource for us and our clients.
I called Chad with Btownweb.com when my other website designer skipped town and left me in a lurch. He and his staff were able to attend to the damages after hours and I was up and running that night.